Why Add Us as a "Safe Sender"?
Since your Email Service Provider probably uses some type of spam filter; we ask that you add us to your trusted list of senders, contacts or address book. All also known as “Whitelisting.”
If you do not see an email from Content Marketing Institute in your Inbox, due to the overzealous filtering by ISPs my email may have mistakenly been sent to your spam folder. Please open your spam folder look for it there, open it and mark it as “not spam”…
Click the link to your provider or email client to Whitelist news.contentinstitute.com, from: Content Marketing Institute.
Email Service Providers
To make sure our email gets delivered to your Inbox, you must add the email address news.contentinstitute.com to your contacts list.
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- Open the email from Content Marketing Institute.
- Click the drop down arrow next to “Reply” in the upper right side the email from header.
- Click the “Add Content Marketing Institute to Contacts List” from the list that appears.
- You will now see Content Marketing Institute appear under the link “Contacts” on the left
side of the page.
- Click the “Gmail” icon on the top left Gmail.
- Click the link “Contacts” and then in the “Search Contacts” form field type: Content Marketing
Institute. - Now you can select to move Content Marketing Institute to a contact list of choice and
edit any details.
Report as “Not Spam”
- Check your Gmail Spam Folder
- If you see the email from Content Marketing Institute: Open the Email
- Click the button on the toolbar, labeled “Not spam”.
- If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.
- If you find an email from Content Marketing Institute in your Gmail Promotions tab: Please…
- Grab and drag my email to the Priority Inbox Tab.
- After doing so, you will receive an alert like the one below at the top your Gmail toolbar:
The conversation has been moved to “Primary” Do this for future messages from news.contentinstitute.com? Yes
- Click Yes in the yellow alert box at Gmail, after dragging our email to the
- This way and you will always see Content Marketing Institute in your Primary Inbox tab…
To make sure our email gets delivered to your AOL Inbox, you must add news.contentinstitute.com to your Address Book.
If you find Content Marketing Institute in your spam folder, please open the email and click “Not spam” on your Inbox toolbar.
- Open the email from Content Marketing Institute
- Click the “show details” link next to Content Marketing Institute in the From field.
- Move your mouse over or tap news.contentinstitute.com to show the menu.
- Click or tap “Add contact” in the menu displayed.
- Add Content Marketing Institute to the name fields
- Click “Add contact”
If using AOL web mail replying to an email from Content Marketing Institute will also work.
Email from that Domain will now be delivered straight to your Inbox.
If you’re not receiving email you are expecting, there are two things you can do:
- Use the “Not Spam” button in your Bulk folder.
- Create a filter to automatically send email from certain Domains to your Inbox. This is the only way to really ensure delivery.
Report as “Not Spam”
- Check your Yahoo! Bulk folder
- If you see the email from Content Marketing Institute, open our email and click or tap the “Not Spam” button on the toolbar.
- This does not guarantee that your mail will be delivered in the future, but it does help.
Create a Filter To Ensure Delivery
- Move your mouse over or tap the “Gear” icon in the top right navigation bar.
- Select “Settings” from the list that drops down.
- Choose “Filters” located on the left side of the page.
- Click the “Add” button on the Filters page.
- – Create a name such as “Whitelist” in the “Filter name” field.
- In the “From” field leave the default “contains” selected.
- Enter our email address news.contentinstitute.com in the text box next to “Contains…”
- Choose the destination folder to which you would like the message delivered. For example: Inbox.
- Click or tap “Save…”
- You will see in the next screen -Deliver to “Inbox” if From contains “Content Marketing Institute”-
- Click or tap “Save” on this screen.
- You will be returned to your Yahoo! Inbox.
Previously “Hotmail”, “Live”, “Windows Live” and “MSN”…
In the new Outlook.com you must click the “Wait it’s safe” link if you find emails mis-identified as spam.
Entering the email contact in the address book or contacts no longer whitelists the sender.
To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:
- Check the “Junk” folder if you do not see the Content Marketing Institute email in your Inbox:
- Open the email from Content Marketing Institute…
- Click the “Wait it’s safe” link
Mark Sender as “Wait it’s safe!
Content Marketing Institute (news.contentinstitute.com)
To: you@outlook.com
Microsoft SmartScreen marked this message as junk and we’ll delete it after ten days.
Wait, it’s safe! | I’m not sure. Let me check
Manually Add to Safe List
- Click gear icon on the top right.
- Select “Options” in the drop down list.
- On the Options page under “Preventing junk email” click “Safe and blocked senders”
- Click the link “Safe senders” on the next page.
- Enter the email address news.contentinstitute.com in the text box.
- Click “Add to list”
- Content Marketing Institute will now be added to your list of “Safe senders”
- Emails added to your “Safe senders” will not be delivered by mistake to your “Junk” folder.
If you are not receiving email at Earthlink, there are two actions you can take.
- Check “Suspect Email” folder
- Add to your address book
With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email
folder if the Domain is not in your address book.
Suspect Email Folder
- While in the “Suspect Email” folder, if you see Content Marketing Institute…
- Select the “Move to Inbox and Add Contact” option from the pull down menu.
- This will add news.contentinstitute.com to your Address Book for future email delivery
assurance.
Address Book Inclusion
- Open the email.
- Click “Add to Address Book” in the email header.
- Use the “Address Book Editor” to verify the sender’s contact details and click “save.”
- Fill in news.contentinstitute.com as the email address of the sender.
- Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.
- Open the email message from the sender you want to add to your address book.
- Click on the “Save Address” link (below) next to the “From Address.
- Check the “Add to Contacts” box (below) and click “Save.
- Please open the email from Content Marketing Institute
- Click on the button at the top left of the email that says:
- That will open your edit contact screen
- Then click “Save” and you’re all done.
Email Clients
Outlook 2003 (or higher)
- To add Content Marketing Institute to you list of “Safe senders” on Outlook:
- Right click our email in your Inbox email list pane.
- On the menu displayed move your mouse over or tap “Junk”
- Click or tap on “Never block sender” in the menu that rolls out.
- The resulting popup will say:
- “The sender of the selected message has been added to your Safe Senders List.”
- Click or tap “OK”
To add sender to address book:
- Open the email
- Right click on the from address
- Choose “Add to contacts” option
Mozilla Thunderbird
- Click the Address Book button
- Make sure the Personal Address Book is highlighted
- Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
- Under the Contact tab, copy and paste the “From” address, news.contentinstitute.com into the email dialogue box
- Click OK
iCloud
iCloud automatically identifies most junk mail (spam) sent to your @icloud.com address or its aliases and moves the junk mail to your Junk mail folder. If you receive unwanted mail, you can mark it as junk. Messages marked as junk are displayed with a junk mail icon.
Because email messages in the Junk folder are automatically deleted after 30 days, periodically check the Junk folder for email messages that were marked as junk mistakenly.
To indicate that an email message from Content Marketing Institute isn’t junk:
- Click the Junk folder in the sidebar.
- Select my email message, then click the “Not Junk” button in the top right of the message window.
The message is moved to your Inbox. Subsequent email messages from Content Marketing Institute will no longer automatically marked as junk.
By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.
Security Software
Norton AntiSpam
This problem may happen if news.contentinstitute.com is accidentally added to the Blocked List. To remove the news.contentinstitute.com from the Blocked List:
- Start your Norton product.
- Click Settings.
- Depending on your Norton product, do one of the following:
For Norton 360:
- In the Settings window, under Detailed Settings, click AntiSpam.
- On the Filter tab, next to Blocked List, click Configure.
For Norton Internet Security:
- In the Settings window, on the Network tab, click Message Protection.
- Under AntiSpam, next to Blocked List, click Configure.
- In the Blocked List window, select the item that you want to remove, and then click Remove.
- Click Apply, and then click OK.
- If you do not find news.contentinstitute.com in the Blocked list, go to next step.
To add news.contentinstitute.com to the Allowed List:
- Start your Norton product.
- Click Settings.
- Depending on your Norton product, do one of the following:
For Norton 360:
- In the Settings window, under Detailed Settings, click AntiSpam.
- On the Filter tab, next to Allowed List, click Configure.
For Norton Internet Security:
- In the Settings window, on the Network tab, click Message Protection.
- Under AntiSpam, next to Allowed List, click Configure.
- In the Allowed List window, click Add.
- In the Add Email Address window, from the Address Type drop-down, select the address type.
- Add news.contentinstitute.com, and then click OK.
- In the Allowed List window, click Apply, and then click OK.
McAfee Products
- In order to add the friends to whitelist, please open McAfee and click on ‘Web & Email Protection”
- Then click on “Anti-Spam”
There you can see various settings. You can change the spam protection level, change filter settings, ect.
- Click on “Friends list”
- Please add news.contentinstitute.com to your “Friends List” to always allow emails from Content Marketing Institute.
Barracuda Networks
The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email
senders so that the firewall will not quarantine future email.
Whitelist Quarantined Senders
- Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
- Locate the email from Content Marketing Institute and the sender email address news.contentinstitute.com that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to
the right of the email title. This will open your list in a web browser. - Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.
Whitelist Senders and Domains
- Open your web browser. Navigate to your company’s Barracuda firewall homepage.
- Click on the “Block/Accept” tab.
- Choose “Sender Domain Block/Accept.” Enter the Domain name from news.contentinstitute.com to whitelist. For example, you can enter aol.com to allow all AOL addresses.
- You may enter a comment to remind you why you allowed this Domain. Click “Add.”
- Click your mouse on the “Email Sender Block/Accept” tab. Enter the email address of an individual sender that you want to whitelist, such as “news.contentinstitute.com“
- Include a comment. Click “Add.” In the future, Barracuda will not block emails from this sender.
If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future. The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or
body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam. To prevent this from occurring you can do either of the following:
- Add the sender to the list of Approved Senders
- Decrease the Spam Email Filter Strength
Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.
Add the sender to the list of Approved Senders
- Open Microsoft Outlook or Outlook Express.
- Click the Spam Mail folder then select the legitimate email detected as spam.
- Click Approve Sender on the toolbar.
- Click Yes when the confirmation message appears.
Decrease the Spam Email Filter Strength
- Open Microsoft Outlook or Outlook Express.
- Click Trend Micro Anti-Spam then click Settings.
- On the Spam Filter tab, move the slider bar to select a lower filter strength.
- Click OK to save your settings.
If you use one of the following spam filters
- Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
- whitelist_from news.contentinstitute.com
- Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
- Open your Webmail or Gmail where you use SaneBox.
- Open your @SaneLater folder.
- If you find an email from Content Marketing Institute or an email from news.contentinstitute.com in @SaneLater…
- Please drag my email to your Inbox folder.
- By doing this you will always get our great content in your Inbox from now on!
Most Used Spam Filters
SaneBox
- Open your Webmail or Gmail where you use SaneBox.
- Open your @SaneLater folder.
- If you find an email from Content Marketing Institute or an email from news.contentinstitute.com in @SaneLater…
- Please drag my email to your Inbox folder.
- By doing this you will always get our great content in your Inbox from now on!
Is your email client or spam filter not listed?
If Content Marketing Institute is being filtered, try adding news.contentinstitute.com to your Address Book or Contact list.
If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist news.contentinstitute.com.